A portal your clients will actually use.
Give your clients real-time sample tracking, secure document access, and online submission — all white-labeled to your brand. No more emails asking 'where are my results?'
Request a DemoReal-Time Sample Tracking
Clients see exactly where their samples are — from received to report released — with milestone notifications and estimated completion times. Only QA-approved results are ever visible.
- Live sample status with milestone timeline
- Estimated completion time per test panel
- Push notifications on status changes
- QA-gated visibility — no draft results exposed
- Batch tracking for multi-sample submissions
- Historical submission archive with search
White-Label Branding
Every client organization gets a portal branded with their logo, colors, and domain. Your clients see your brand or their own — never PureLIMS infrastructure.
- Custom logo and color scheme per client
- Subdomain or custom domain support
- Branded email notifications and reports
- Configurable portal layout per organization
- Brand asset management for multi-brand labs
- No visible PureLIMS branding in client view
Online Sample Submission
Clients submit sample requests through the portal with pre-configured test panels, required fields, and document attachments. Submissions flow directly into lab accessioning queues.
- Pre-configured test panel selection
- Required fields with client-specific validation
- Document and photo attachment support
- Submission templates for repeat orders
- Draft saving and submission scheduling
- Automatic accessioning queue placement
Secure Document Access
Certificates of analysis, compliance reports, and raw data packages are available for download with full access logging. Documents are digitally signed and integrity-verified.
- COA and report download on release
- Raw data package access (when authorized)
- Digital signature verification on every document
- Download audit trail per client user
- Configurable document retention display
- Bulk download for multi-sample reports
Notification Preferences
Each client user configures their own notification preferences — email, SMS, or in-portal — for status updates, report releases, and account activity.
- Per-user notification channel preferences
- Configurable triggers: status change, report, alert
- Email digest option for high-volume clients
- SMS notifications for urgent results
- In-portal notification center with read tracking
- Organization-level default settings
Client User Management
Client organizations manage their own users, roles, and permissions within the portal. Lab admins retain oversight with the ability to set access boundaries per organization.
- Self-service user management for client orgs
- Role-based access within client organizations
- Lab admin oversight and access boundary controls
- SSO integration for enterprise clients
- Activity audit trail per client user
- User invitation and onboarding workflow
See the client portal in action
Experience the portal from your client's perspective — sample submission, tracking, and document access.
Schedule a Demo